Privacy policy

What we collect

• What you give us: your name, contact details, property address and details, answers to intake and disclosure questions, documents you upload, the names and email addresses of co-owners you name, identity verification results, and payment confirmation. Card numbers are handled by Stripe and never touch our servers. If you verify your identity through Stripe Identity, Stripe collects an image of your ID and a selfie under its own privacy policy; we receive only the result and the name on the document.
• What the free tools use: addresses and files you submit are processed to produce the result. Files you upload for analysis are sent to our AI provider for processing and are not stored by us afterwards. Slideshows and tours you create are stored until their link expires.
• Automatically: page views and Core Web Vitals through Vercel Web Analytics and Speed Insights, which do not use cookies and do not identify you; the IP address and browser of requests, kept in server logs and, when it is turned on, in our error-tracking service; and the IP address and browser recorded with each electronic signature.

How we use it

• To provide the service: building your listing file, drafting documents, entering the listing, and communicating with you.
• To verify identity and ownership, which the brokerage requires before listing.
• To limit abuse of the site, which is why a small number of requests per address are counted.
• To send transactional messages about your listing by email and, if you opted in, by text. We do not send marketing email. Reply STOP to any text, or change the setting on your account page, to stop texts.

Who we share it with

• The licensed brokerage for your state, which needs your file to act as broker of record.
• The MLS, and through it, the real estate websites that display listings. Listing content is public by design; your personal phone and email appear only in agent-facing fields unless you choose otherwise.
• Vendors you order through us, such as a photographer or sign company, who receive the property address and your contact details.
• Service providers that run the platform: hosting (Vercel), database and file storage (Supabase), payments and identity verification (Stripe), e-signature (Dropbox Sign, when in use), email (Resend), text messages (Twilio), property data (RentCast), the AI model provider, analytics, and error tracking. Each is bound to use data only to provide its service.
• Authorities when the law requires it.

We do not sell personal information and do not share it with data brokers.

Retention

Listing files, signed documents, and the record of changes are kept for at least as long as state real estate record-keeping rules require: three years in North Carolina and five years in South Carolina. Free-tool inputs are not retained. Slideshows and tours are removed when their link expires. Account data is deleted on request unless a retention rule applies.

Your choices

You can view and download your documents from your dashboard, ask us to correct or delete personal information, and turn texts off at any time. Residents of states with privacy laws (including California) can exercise their rights by contacting us; we do not discriminate for doing so.

Cookies

We use strictly necessary cookies to keep you signed in and to carry an intake from one step to the next. We do not use advertising or third-party tracking cookies.

Security

Data is encrypted in transit and at rest. Access to listing files is limited by role: only you, the brokerage staff assigned to your file, and platform administrators can open them. Every change to a file is recorded with who made it and when.

Children

The service is for adults. We do not knowingly collect information from anyone under 18.

Contact

Flat Fee Deal. Use the contact page.